Phone Number Testing Services
Check Phone Line
Check a phone line with automatically placed phone calls to ensure they are ringing and being answered to never have to worry about one of your phone lines failing!
Check Phone Number
Are your phone numbers in service? Check phone numbers availability (landline, mobile, fax, toll-free 800) to verify that they are up and working.
IVR Testing
Test your IVR systems with real phone calls and navigate through the menu tree to ensure the correct loading and redirection of your IVR system.
Check Toll-Free Numbers (800)
Our system can check toll-free (800) numbers availability, track call responses and collect all information in Easy-to-Understand call performance reports.
Who Benefits from Phone Number Monitoring Services?
Phone number monitoring services can check phone number availability and that your customers’ calls are being answered in a timely manner.
Phone number monitoring services are perfect for businesses, call centers, and even personal use.
Business
- Monitor all phone numbers
- Track call response
- Track the number of successful connections
- Track the number of failed calls
- Verify employee attendance
- Determine phone system operability
- Check phone number availability
Personal
- Schedule reminder calls
- Check private phone numbers
- Check on the elderly who live alone
- Check on children who are home alone
- Confirm personal attendance
- Monitor phone system functionality
- Check phone line connection
Call Center
- Check toll-free number availability
- Measure call response time
- Verify representative attendance
- Monitor phone system functionality
- Measure and track call activity
- Test voice response system
- Check 800 number availability
Why You Need To Check Phone Number Availability?
For Business:
Businesses rely on phone numbers for various reasons, such as taking new orders, addressing customer issues, technical support and many other issues. Therefore, it is incredibly important for businesses to ensure that their phone lines are working and phone numbers are available at all times. The best and most cost effective way to do this is invest in an affordable system. Missing a customer call could be detrimental to your business and your reputation. Check phone number availability, check phone lines connection to avoid missing customer calls at all costs by investing in phone number monitoring services.
For Private:
Phone Number Monitoring services are also an excellent option for personal use. For example, scheduling periodic calls to check in on an elderly person who lives alone or a child who is home alone just might save a life.
For Call Centers:
Any business that outsources to a call center must periodically check phone numbers availability, check phone lines, check toll free numbers availability, measure the time from call connection to call answered or time to reach specific personnel or a department within a company, but also correct loading and redirections of your IVR system to ensure that someone is picking up on the other line.
Check Phone Number Availability
Are All Your Phone Numbers Working?
Gone are the days when you have to manually place phone calls to test each number, and ensure that your calls are being answered in a timely manner. Today, with the help of modern technology, checking phone numbers availability can be done for you. Phone Number Monitoring services provide a convenient, flexible, and affordable solution that periodically and automatically checks your phone numbers availability. If a scheduled “test” call receives a busy signal or isn’t answered, then the system automatically generates an alert to you via phone, text or email.
Check Phone Line Connection
Are All Your Phone Lines Active?
Checking call connections is one of the most important quality checks for businesses. Phone Number Monitoring services allow you to perform these periodic tests, and more. By scheduling periodic “test” calls, you never have to worry about one of your phone lines failing. Additionally, by receiving timely alerts when a failure occurs, you can easily stay on top of any technical issues, and avoid missing any important calls.
Voice Recognition Option
What Does Your IVR System Say?
Voice Recognition Option provides additional layer of verification on the phone line. When Phone Number Monitoring service dials and gets a voice recording, it analyzes the recording for specific keywords in the message. If the keyword is present, the call passes the check. If the keyword is not found, the service marks the call as failed and sends an alert message. For example, IVR can answer the call with the recordings provided below. If you setup the Voice Recognition Option for the “available” and “operator” keyword check it will succeed on the first recording and fail on the second recording. 1st recording: “Thank you for calling XYZ company. Please stand by for next available operator”. 2nd recording: “All lines are busy, please call later”.
Phone Number Monitoring Features
Phone Number Monitoring services also offer a variety of unique features for small businesses, large enterprises, and families that can help improve call center efficiency, call response time, customer service, and also protect loved ones.
Easy to set up
Phone Number Monitoring systems can be set up in minutes. Simply enter the phone number information, record or select a greeting, schedule calls and set notifications and alerts. No additional installation or equipment required!
Online Dashboard
Simply log into your online account dashboard to view call logs and activity reports, account information, adjust account settings, or to schedule test calls.
No equipment to purchase or install
Phone Number Monitoring is simple to set up and once set up is ‘hands off’. A long term contract is not required; use Phone Number Monitoring on a monthly basis
24/7 Accessibility
You can access your online account and schedule test calls at any time, and from anywhere. With 24/7 accessibility, you can ensure that your phone numbers are available and working at any time.
How to Easily Check Your Phone Numbers
1. ENTER A PHONE NUMBER
Select the country, time zone, and phone number that you want to monitor and check for availability. Our system will automatically calculate the cost of placing a one-minute call. Costs will vary depending on the location of the ring-to phone number.
2. RECORD OR SELECT A GREETING
Next, record a greeting or select one from the list of our pre-recorded audio messages. Users can also add their own pre-recorded greetings by uploading a .wav file or providing the text of their greeting. The system will automatically convert the text into speech. Alternatively, users can record their greetings via phone calls.
3. SCHEDULE TEST CALLS
Set up a test call schedule in only a few minutes. You can adjust the call schedule and frequency based on your needs. You can also exclude scheduling calls during times when your offices are closed.
4. SET UP NOTIFICATIONS AND ALERTS
For events when a test call goes unanswered, or the system is unable to establish a successful connection, you can opt to receive notifications and alerts via phone call, text message or email based on certain conditions.
Easy-to-Understand Call Performance Reports
Our easy-to-understand and user-friendly dashboard helps you to analyze the performance of each of your phone numbers. You can also integrate your data directly with your CRM for increased efficiency.
Short Report (click to enlarge)
Short report will show you statistics for the selected period: total number of calls, number of filed calls with the reason, number of successful calls.
Detailed Report (click to enlarge)
Detailed report will show you phone number being checked, date and time of testing call, call result (successful, No answer, Incorrect response, ect.), call cost and alert type.