See how Phone Number Monitoring checks if a phone number is active & available

Today’s phone technology has to be nimble, powerful and user friendly. Phone Number Monitoring (PNM) is a web-based phone monitoring and testing innovation melding these attributes with its own breakthrough technology.

Now then, how to check if a phone number is active and available using PNM? Phone Number Monitoring places automated, scheduled phone calls, assesses the time span between the initiated call and the answered call, and generates an alert call, email or SMS when the response does not match the anticipated check phone number criteria. Among other capabilities, it can monitor employee attendance, keep tabs on elderly relatives and test toll-free numbers. It’s equally effective for businesses, call centers and families, and it can be implemented worldwide.

PNM is an essential small business solution for call monitoring in fast-paced, complex environments. Find your perfect solution here:

• Checking Employee Attendance — This is a landline-based service that monitors latecomers, escape artists and no-shows. Employees enter an assigned response code upon receiving a PNM call. This confirms the staff member’s identity, and that the call was received. A busy signal, no answer or an incorrect code immediately triggers an email, phone call or SMS alert to the supervisor.

• Test Phone Line Connection— Small businesses can test phone line connection with alert-generating scheduled calls. This service ensures that the line is connected to the telephone company, and that the connection is sound. As soon as a line failure is identified, an email, phone call or SMS is prompted.

• Testing Fax Numbers — It’s embarrassing and detrimental to a business when a customer’s critical documents go astray. A regular fax number test will confirm your fax numbers are functional and will activate an alert when a problem is detected. Whether you have one local fax or a worldwide network, fax number testing is imperative.

• Checking Mobile Numbers — In addition to landlines, mobile numbers can easily be checked by PNM. This service can align well with firms employing telecommute workers. Scheduled monitoring calls check phone number availability and employee’s identity. An alert will immediately activate if no one answers or if a false response code is provided.

• Overseeing Call Centers — Call centers rely on employees’ responsiveness to customer calls. PNM determines the time span between placed call and answered call. This quantifies how effectively employees are doing their jobs. In addition, we analyze connection quality, toll-free number availability and IVR (Interactive Voice Recognition). This equates to customer loyalty.

New Voice Recognition Option on PNM

Voice Recognition Option provides additional layer of verification on the phone line.

Now, test the operation of telephone systems, you can using following variants of the expected call response: Call answered / No keys pressed, Call answered / Any key pressed, Predetermined response code, Response word.

When PhoneNumberMonitoirng services dials and gets voice recording, it analyzes recording for specific key words in the message. If keyword is present, it passes the check. If keyword is not found, it marks it as an error and send an alert message via email, SMS or phone call. For example, IVR can answer the call with below recordings. If you setup Voice Recognition Option for keyword “available” and “agent” the check it will succeed on first recording and fail on second recording.

1^st recording: “Thank you for your calling. Please stand by for next available agent”

2^nd recording: “All lines are busy, please call later”