{"id":567,"date":"2022-04-27T09:48:37","date_gmt":"2022-04-27T09:48:37","guid":{"rendered":"https:\/\/phonenumbermonitoring.com\/wiki\/?post_type=lsvr_kba&#038;p=567"},"modified":"2022-08-23T15:30:40","modified_gmt":"2022-08-23T15:30:40","slug":"response-time-measurement-rtm-digital-response","status":"publish","type":"lsvr_kba","link":"https:\/\/phonenumbermonitoring.com\/wiki\/knowledge-base\/response-time-measurement-rtm-digital-response\/","title":{"rendered":"Response Time Measurement (RTM): Digital Response"},"content":{"rendered":"<p>In this example a call is placed to an equipment sales company. The person who answers the phone at the conclusion of the call chain will enter response code 2345 or 6234. The call will be recorded and available for playback by logging on and going to the PNM Reports web page. The total allotted time for the call to take place is 125 seconds. If the response code is not received by PNM within the 125 seconds the call will be terminated. The RTM chain parallels the progress of the call as follows:<\/p>\n<table cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<th>Call<\/th>\n<th>RTM Chain<\/th>\n<\/tr>\n<tr>\n<td><b>1)<\/b>\u00a0Call answered; greeting played. Choose between Sales 1, Customer Support 2, or Shipping 3<\/td>\n<td>25 second delay is allowed for the greeting to finish Customer Send Digits #1 is used to select Sales<\/td>\n<\/tr>\n<tr>\n<td><b>2)<\/b> Announcement requests: New Equipment 1, Used Equipment 2<\/td>\n<td>11 second delay is allowed for the announcement to finish Send Digits #2 is used to select Used Equipment Sales<\/td>\n<\/tr>\n<tr>\n<td><b>3)<\/b>\u00a0Brief announcement<\/td>\n<td>8 second delay is allowed for the announcement to finish<\/td>\n<\/tr>\n<tr>\n<td><b>4)<\/b>\u00a0Phone rings for sales agent<\/td>\n<td>Standard File 3.\u00a0<i>\u2018This is the PNM system calling, please enter your 4-digit response code, followed by # sign\u2019<\/i>\u00a0is played continuously with a brief 3 second pause in between.<\/td>\n<\/tr>\n<tr>\n<td><b>5)<\/b>\u00a0Sales agent answers call and enters four digit response code<\/td>\n<td>Call is terminated and the call time recorded<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Actual PNM User Web Page<\/h2>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-568\" src=\"https:\/\/phonenumbermonitoring.com\/wiki\/wp-content\/uploads\/2022\/04\/pnm_rtm_example-1-298x300.jpg\" alt=\"\" width=\"298\" height=\"300\" srcset=\"https:\/\/phonenumbermonitoring.com\/wiki\/wp-content\/uploads\/2022\/04\/pnm_rtm_example-1-298x300.jpg 298w, https:\/\/phonenumbermonitoring.com\/wiki\/wp-content\/uploads\/2022\/04\/pnm_rtm_example-1-150x150.jpg 150w, https:\/\/phonenumbermonitoring.com\/wiki\/wp-content\/uploads\/2022\/04\/pnm_rtm_example-1.jpg 576w\" sizes=\"(max-width: 298px) 100vw, 298px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this example a call is placed to an equipment sales company. The person who answers the phone at the conclusion of the call chain will enter response code 2345 or 6234. The call will be recorded and available for playback by logging on and going to the PNM Reports web page. The total allotted [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"footnotes":""},"lsvr_kba_cat":[26],"lsvr_kba_tag":[],"class_list":["post-567","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-use-cases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Response Time Measurement (RTM): Digital Response | PNM<\/title>\n<meta name=\"description\" content=\"Detailed instructions for response time measurement (RTM): digital response \u2705 Actual PNM User Web Page \u27a1\ufe0f Click here to learn more information\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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