{"id":574,"date":"2022-04-27T09:57:26","date_gmt":"2022-04-27T09:57:26","guid":{"rendered":"https:\/\/phonenumbermonitoring.com\/wiki\/?post_type=lsvr_kba&#038;p=574"},"modified":"2022-08-23T11:14:08","modified_gmt":"2022-08-23T11:14:08","slug":"response-time-measurement-audio-response","status":"publish","type":"lsvr_kba","link":"https:\/\/phonenumbermonitoring.com\/wiki\/knowledge-base\/response-time-measurement-audio-response\/","title":{"rendered":"Response Time Measurement: Audio Response"},"content":{"rendered":"<p>In this example a call is placed to a telephone and cable company. Responses to requests to \u2018say one\u2019 or \u2018say telephone\u2019 are audio. The person who answers the phone at the conclusion of the call chain will enter response code 2467. The call will be recorded and available for playback by logging on and going to the PNM Reports web page. The total allotted time for the call to take place is 110 seconds. If the response code is not received by PNM within the 110 seconds the call will be terminated.<\/p>\n<p>The RTM chain parallels the progress of the call as follows:<\/p>\n<table cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<th>Call<\/th>\n<th>RTM Chain<\/th>\n<\/tr>\n<tr>\n<td><b>1)<\/b>\u00a0Call answered; greeting played. Response to \u2018are you a customer Of Brookfield telephone and Cable?\u2019<\/td>\n<td>18 second delay is allowed for the greeting to finish<br \/>\nPlay audio file\u00a0<i>\u2018Yes\u2019<\/i><\/td>\n<\/tr>\n<tr>\n<td><b>2)<\/b> Announcement requests: Enter or Say \u20181\u2019 for technical help or enter or say \u20182\u2019 for billing<\/td>\n<td>8 second delay is allowed for the announcement<br \/>\nPlay audio file\u00a0<i>\u2018One\u2019<\/i><\/td>\n<\/tr>\n<tr>\n<td><b>3)<\/b>\u00a0Brief announcement; say \u2018telephone\u2019 or \u2018cable\u2019<\/td>\n<td>6 second delay is allowed for the announcement to finish<br \/>\nPlay audio file\u00a0<i>\u2018telephone\u2019<\/i><\/td>\n<\/tr>\n<tr>\n<td><b>4)<\/b>\u00a0Brief announcement \u2018connecting\u2019<\/td>\n<td>6 second delay is allowed for the announcement to finish<\/td>\n<\/tr>\n<tr>\n<td><b>5)<\/b> Phone rings for telephone technician<\/td>\n<td>Audio file\u00a0<i>\u2018Brookside cable and telephone test call. Please enter your four digit response code followed by # sign\u2019<\/i>\u00a0is played continuously with a brief 3 second pause in between.<\/td>\n<\/tr>\n<tr>\n<td><b>6)<\/b> Telephone technician answers call and enters four digit response code<\/td>\n<td>Call is terminated and the call time recorded<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Actual PNM User Web Page<\/h2>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-569\" src=\"https:\/\/phonenumbermonitoring.com\/wiki\/wp-content\/uploads\/2022\/04\/pnm_rtm_example-2-281x300.jpg\" alt=\"\" width=\"281\" height=\"300\" srcset=\"https:\/\/phonenumbermonitoring.com\/wiki\/wp-content\/uploads\/2022\/04\/pnm_rtm_example-2-281x300.jpg 281w, https:\/\/phonenumbermonitoring.com\/wiki\/wp-content\/uploads\/2022\/04\/pnm_rtm_example-2.jpg 576w\" sizes=\"(max-width: 281px) 100vw, 281px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this example a call is placed to a telephone and cable company. Responses to requests to \u2018say one\u2019 or \u2018say telephone\u2019 are audio. The person who answers the phone at the conclusion of the call chain will enter response code 2467. The call will be recorded and available for playback by logging on and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"footnotes":""},"lsvr_kba_cat":[26],"lsvr_kba_tag":[],"class_list":["post-574","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-use-cases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Response Time Measurement: Audio Response | PNM<\/title>\n<meta name=\"description\" content=\"Detailed instructions for response time measurement: audio response \u2705 Actual PNM User Web Page \u27a1\ufe0f Click here to learn more information\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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