{"id":771,"date":"2022-05-23T13:59:30","date_gmt":"2022-05-23T13:59:30","guid":{"rendered":"https:\/\/phonenumbermonitoring.com\/wiki\/?post_type=lsvr_kba&#038;p=771"},"modified":"2022-08-23T11:29:45","modified_gmt":"2022-08-23T11:29:45","slug":"viewing-account-statistics-pnm-dashboard","status":"publish","type":"lsvr_kba","link":"https:\/\/phonenumbermonitoring.com\/wiki\/knowledge-base\/viewing-account-statistics-pnm-dashboard\/","title":{"rendered":"Viewing Account Statistics: PNM Dashboard"},"content":{"rendered":"<p>On the <strong>Dashboard<\/strong> tab of your PNM account user interface you can review your overall call statistic&#8217;s like total checks statistics, answer seizure rate (ASR), call attempts statistics and call detail\u00a0records.<\/p>\n<h2>Filters<\/h2>\n<p>To filter the information presented on the dashboard, you can apply the following filters:<\/p>\n<ul>\n<li><strong>Start-End Date\/Time<\/strong> &#8211; select the date range to show the info on the dashboard.<\/li>\n<li><strong>Plan Type<\/strong> &#8211; select the type of the monitoring plan to be presented on the dashboard.<\/li>\n<li><strong>Test Plan<\/strong> &#8211; select a specific plan to show data on this plan only.<\/li>\n<li><strong>Status<\/strong> &#8211; select a status of the call to show data only for the calls with the specified status.<\/li>\n<\/ul>\n<h2>Total Checks<\/h2>\n<p>On the Total Checks widget you can find the information on the total number of calls made for the specified time period, the number of successfully executed calls and the failed attempts statistics.<\/p>\n<h2>ASR\/Attempts<\/h2>\n<p>In this section you can find the ASR by phone interactive chart with the statistics on the amount of calls that were successfully connected and answered. To remove a particular phone number from the chart clear the checkbox of the associated test plan.\u00a0 Hover over the plan line on the chart to see the ASR of the plan.<\/p>\n<h2>Call Attempts<\/h2>\n<p>The <strong>Call Attempts<\/strong> chart allows you to see the number of call attempts made for each test plan.<\/p>\n<p>On line 1.0 you can find all successful attempts. Correspondingly, all failed attempts are presented on line -1.0.<\/p>\n<h2>Call Details<\/h2>\n<p>To export the call details report for the specified period to excel, click <strong>Export to Excel<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the Dashboard tab of your PNM account user interface you can review your overall call statistic&#8217;s like total checks statistics, answer seizure rate (ASR), call attempts statistics and call detail\u00a0records. Filters To filter the information presented on the dashboard, you can apply the following filters: Start-End Date\/Time &#8211; select the date range to show [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"footnotes":""},"lsvr_kba_cat":[21],"lsvr_kba_tag":[],"class_list":["post-771","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-user-guide"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Viewing Account Statistics: PNM Dashboard | PNM<\/title>\n<meta name=\"description\" content=\"Detailed instructions for viewing account statistics: PNM dashboard \u2705 Filters \u2705 Total Checks \u2705 ASR\/Attempts \u2705 Call Attempts \u2705 Call Details \u27a1\ufe0f Click here to learn more information\" 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