Jacob Hall

Jacob Hall is Lead Site Reliability Engineer at Phone Number Monitoring, where he runs uptime and synthetic-test monitoring for voice, IVR, and SIP infrastructure across healthcare, financial services, government, and telecom customers. His focus areas are DTMF automation, IVR tree navigation, MOS and audio-quality scoring, and reducing mean time to detect on mission-critical phone lines. Jacob also works at Dotcom-Monitor. He writes about IVR testing, VoIP monitoring, and call-quality assurance. Personal site: https://jacobhall.work/ Connect on LinkedIn: https://www.linkedin.com/in/jacob-hall-sre/