Detailed Analytics
Every test call PNM places generates data — call result, duration, response time, failure reason, and timestamp. Detailed Analytics aggregates this data into meaningful visualizations and reports that reveal the true health and performance of your phone operations over time.
From real-time status dashboards to historical trend analysis, PNM analytics give you the visibility to identify problems before they escalate, prove SLA compliance to clients and management, and make data-driven decisions about your phone infrastructure.
- No credit card required
- Full feature access
- Cancel anytime
- Turn Call Data into Actionable Insights
What are Detailed Analytics?
- Real-time dashboard showing current status of all monitored numbers
- Historical uptime charts with configurable time ranges
- Call success rate trends by number, group, or time period
- Response time performance charts and SLA compliance tracking
- Failure frequency analysis and root cause categorization
- Custom report builder with flexible filtering and grouping
- Scheduled report delivery via email
- CSV and PDF export for external analysis and sharing
Everything You Need
A complete toolkit designed to give you full visibility and control over your phone line performance.
Real-Time Dashboard
A live overview of all monitored phone numbers showing current status, recent call results, and active alerts — updated in real time.
Uptime Trend Analysis
Track availability percentages over days, weeks, and months. Identify recurring outage windows and long-term reliability trends.
SLA Compliance Reports
Generate reports showing uptime and response time performance against SLA targets. Export for client reporting, management reviews, and audits.
Response Time Analytics
Visualize response time distributions, averages, and percentiles across your call center. Identify slow periods and performance degradation.
Call Outcome Breakdown
See the distribution of call results — success, no answer, busy, error, timeout — to understand the nature and frequency of failures.
Custom Filtering & Grouping
Filter analytics by phone number, monitoring plan, time range, call result, or custom tags. Group data by location, department, or any custom attribute.
Scheduled Report Delivery
Configure automated reports to be generated and emailed to stakeholders on a daily, weekly, or monthly schedule.
Data Export
Export raw call data and analytics reports in CSV or PDF format for integration with your own reporting tools and business intelligence platforms.
How It Works
Simple to set up, powerful in practice. Get started in minutes with no hardware required.
Data Is Collected
Every test call PNM places generates a data record with result, timing, and metadata that is stored in your account.
Data Is Aggregated
PNM aggregates call data into time-series metrics, uptime calculations, and performance summaries automatically.
Visualize & Explore
Use the analytics dashboard to explore your data with interactive charts, filters, and drill-down views.
Report & Share
Generate custom reports, schedule automated delivery, and export data for sharing with stakeholders.
Why Teams Choose This Feature
- Replace manual spreadsheet tracking with automated, accurate performance data
- Prove SLA compliance with objective, timestamped call records
- Identify failure patterns and root causes to prevent recurring outages
- Make data-driven staffing and infrastructure investment decisions
- Reduce time spent on performance reporting with automated scheduled reports
- Share performance data with clients and stakeholders in professional report formats
- Benchmark performance across locations, time periods, and system changes
Ready to get started?
Join thousands of businesses that rely on Phone Number Monitoring to keep their phone lines performing at their best.
Who Uses This Feature
Trusted by organizations across industries that depend on reliable phone communication.
Operations Teams
Monitor real-time phone line health across all locations and receive daily summary reports to stay ahead of infrastructure issues.
Call Center Management
Track agent response time performance, identify peak failure periods, and correlate call center metrics with staffing levels.
IT & Network Teams
Use historical failure data to identify infrastructure issues, plan maintenance windows, and demonstrate the impact of system improvements.
Client-Facing Service Providers
Generate SLA compliance reports for clients showing uptime percentages, response time performance, and incident history.
Compliance & Audit Teams
Maintain auditable records of phone line performance for regulatory compliance reporting and internal audits.
Executive Leadership
Receive high-level summary dashboards and scheduled reports showing the overall health of your phone infrastructure.
Frequently Asked Questions
How long is monitoring data retained?
PNM retains call data for up to 90 days by default. Premium plans may offer extended data retention periods.
Can I create custom reports?
Yes. The PNM report builder allows you to filter by any combination of phone number, time range, call result, and monitoring plan, then export or schedule delivery.
Can I export data to my own analytics tools?
Yes. PNM supports CSV export of raw call data, which can be imported into Excel, Google Sheets, Tableau, or any other analytics platform.
Can reports be automatically emailed to my team?
Yes. You can configure scheduled reports to be generated and delivered via email on a daily, weekly, or monthly basis.
Does the dashboard show real-time data?
Yes. The PNM dashboard updates in real time, showing the current status of all monitored numbers and the results of the most recent test calls.
Start Monitoring Today — Free Trial
No credit card required. Set up in minutes. Experience the full power of Detailed Analytics with a free trial account.
No credit card required • Full access to all features • 30-day trial