Phone Number Monitoring (PNM) delivers 24/7 phone line uptime, IVR testing, response time measurement, and call quality monitoring — with transparent pricing from $9.99/month, self-serve signup, and no long-term contract.
New to the category? Start with our complete phone line monitoring guide and the vendor evaluation checklist.
Phone Number Monitoring (PNM) is a self-serve alternative to Cyara for phone line uptime monitoring, IVR testing, and call quality assurance. While Cyara targets large enterprises with sales-led, annual contracts and a broad CX-assurance platform, PNM focuses on the core monitoring use cases — 24/7 automated test calls, IVR tree navigation with DTMF and voice recognition, response time tracking, and conference line audio quality — with transparent published pricing.
Plans start at $9.99/month for Basic monitoring (5 lines) and $199.99/month for Premium (includes IVR testing, response time measurement, and line quality monitoring). There is a 30-day free trial with full feature access and no credit card required.
Side-by-side comparison on the decisions that matter most when you're picking a phone line monitoring solution.
Comparison based on publicly available product information as of April 2026. Cyara may offer capabilities not listed here; this page reflects how each product is typically positioned in the market.
A straight answer — because the right tool depends on how your team operates, not just a feature checklist.
We'll tell you straight: if this is you, Cyara is a mature choice. PNM shines in the mid-market gap they don't focus on.
The monitoring capabilities most teams care about, compared head-to-head.
Scheduled test calls to your toll-free, landline, and VoIP numbers around the clock to detect outages and routing failures before your customers do.
Included on every plan. Configure call frequency from every 5 minutes to once daily. Multi-timezone scheduling. Alerts via phone, email, or SMS.
Included as part of the broader CX Assurance platform. Typically bundled with enterprise-tier licensing and professional services onboarding.
Automated testing of IVR menu branches, touch-tone selections, and expected audio prompts to catch routing logic bugs and broken menus.
Full DTMF sequence testing, voice recognition with keyword detection, and response time measurement per branch. Build custom chains that simulate real caller journeys.
Industry-standard IVR testing with strong enterprise regression suites and automation frameworks.
Precise measurement of hold times, agent availability, and queue depths to prove SLA compliance and catch degradation early.
Per-second accuracy on connect, hold, and agent-response times. Exportable dashboards and API access for BI tools.
SLA measurement integrated into the broader platform, typically configured during enterprise onboarding.
Measurable audio quality — clarity, distortion, latency, packet loss, background noise, and volume — across phone bridges and conference platforms.
Dual-line testing: one line plays a reference recording, the other listens and records. Waveform comparison yields 6 discrete quality metrics. Works with Zoom, Teams, WebEx, and traditional bridges.
Voice quality assurance added through the Spearline acquisition (2023), with strong global in-country dialing for multinational enterprises.
How fast you can evaluate, buy, and start monitoring matters more than most feature checklists admit.
All pricing published: $9.99–$100.75/mo Basic · $199.99–$1,108.46/mo Premium · credits $0.05–$0.124 each. Sign up and monitor your first line in under 10 minutes.
Pricing not publicly listed. Typically requires a discovery call, scoping, and custom enterprise quote.
No discovery calls. No custom quotes to wait on. Here's exactly what you pay.
Up to 5 phone lines. Perfect starting point for SMB teams and single-site contact centers.
Everything in Basic, plus full IVR testing, call quality monitoring, and API access. The Cyara-feature-parity tier.
Call credits are charged separately: $0.05–$0.124 per credit depending on volume. US/Canada calls are 1 credit; international is 1–6 credits. See the full pricing calculator →
Three steps. Typically 30 days. Your 30-day free trial covers the parallel-run period at no additional cost.
Pull your existing IVR test scripts, monitoring schedules, and expected-response definitions out of Cyara. A CSV of your monitored numbers is enough to begin.
Recreate the monitoring chains in PNM — DTMF sequences, voice-recognition keywords, response time thresholds, and alert groups map directly. Most teams finish setup in a few hours.
Run both tools side by side for 30 days. Compare alert fidelity, response time measurements, and dashboards. When PNM clears the bar, cancel Cyara and keep the savings.
PNM serves the same mission-critical environments that demand enterprise-grade assurance — at a fraction of the cost.
Straight answers to the questions buyers ask before switching.
Yes. PNM covers the core phone line monitoring use cases Cyara is known for — 24/7 IVR testing, DTMF menu traversal, call connectivity checks, response time measurement, and conference line audio quality monitoring — with self-serve signup and transparent pricing from $9.99/mo. Teams that don’t need Cyara’s broader enterprise CX-assurance platform (agentic AI testing, massive regression suites, global enterprise procurement) typically find PNM a better match.
PNM publishes all pricing openly. Basic monitoring runs $9.99/mo (5 lines) to $100.75/mo (100 lines). Premium monitoring — which adds IVR testing, response time measurement, and line quality — runs $199.99/mo (5 lines) to $1,108.46/mo (100 lines). Cyara does not publish pricing; contracts are typically sales-led annual enterprise agreements. Most teams that evaluate both end up saving 60–90% on their monitoring spend by moving to PNM.
Yes. PNM has monitored mission-critical phone lines across healthcare, government, financial services, and utilities since 2012. Plans scale to 100 lines with higher-volume and multi-site accounts supported via custom configuration. A REST API, multi-timezone scheduling, configurable alert groups, and detailed audit trails support distributed operations. For accounts exceeding 300 credits/month or requiring premium-zone destinations, dedicated authorization is available.
Yes. PNM’s Premium plan includes full IVR tree navigation, DTMF input testing, voice recognition with keyword detection to verify prompts, and response time measurement on each menu branch. Failures trigger instant alerts via phone, email, or SMS. You can build custom monitoring chains that simulate complete caller journeys.
Yes. PNM offers a 30-day free trial with full feature access and no credit card required. You can start monitoring your first phone line in under 10 minutes — no sales call or procurement cycle required.
Most teams switch in three steps. First, export your existing Cyara test scripts and monitoring schedules. Second, recreate the monitoring chains in PNM — Premium supports DTMF sequences, voice recognition keywords, and response time thresholds that map directly to common Cyara scenarios. Third, run both tools in parallel for 30 days, then cut over. PNM’s 30-day free trial covers the parallel-run period at no cost.
Cyara is a strong fit for Fortune-500 contact centers that need conversational-AI testing, agentic-AI assurance, regression test suites across thousands of scenarios, and a sales-led enterprise procurement process. If that describes your team, Cyara is a mature choice. If you need core phone line uptime, IVR testing, and call quality monitoring without the enterprise overhead, PNM is typically a better fit.
PNM provides the audit trails, call recordings, and exportable reports needed to support HIPAA, PCI-DSS, FFIEC, GLBA, and SOX requirements for phone-system reliability and documentation. For specific compliance program questions or audit support, contact our team at 888-364-5101 or request a compliance mapping.
Yes. PNM supports both domestic and international numbers with multi-timezone scheduling. US and Canada calls consume 1 credit each; international calls consume 1–6 credits depending on destination. Calls costing more than 2 credits, or accounts exceeding 300 credits/month, require a quick authorization step.
Try Phone Number Monitoring free for 30 days. No credit card required, no sales call, no procurement cycle. If PNM isn’t the right Cyara alternative for you, you’ve lost 10 minutes — not a fiscal quarter.