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Phone Number Monitoring

Feature Deep Dive

API Integration

The PNM API is a RESTful interface that provides programmatic access to all monitoring data and configuration settings. Using standard HTTP requests and JSON responses, your team can retrieve call results, manage monitoring plans, configure alerts, and trigger on-demand tests — all without logging into the PNM dashboard.

Webhook notifications deliver real-time event data to your systems the moment a phone line failure is detected, enabling automated incident creation, escalation workflows, and self-healing infrastructure responses. The API is designed for reliability and ease of integration with any modern development stack.

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API Integration illustration
RESTful API ArchitectureStandard, scalable, and easy-to-integrate API design
JSON Data FormatSend and receive data in widely-supported JSON format
Webhooks & Real-Time EventsInstant notifications for all important events
Full CRUD AccessComplete control to create, read, update, and delete resources

Always Connected

What is the PNM API?

  • Full RESTful API with JSON request and response format
  • API key authentication with configurable access scopes
  • Retrieve call results, uptime statistics, and monitoring plan data
  • Create, update, and delete monitoring plans programmatically
  • Configure alert recipients and notification channels via API
  • Webhook notifications for real-time failure and recovery events
  • On-demand test call triggering via API
  • Comprehensive API documentation with code examples

Everything You Need

A complete toolkit designed to give you full visibility and control over your phone line performance.

RESTful API

Standard REST architecture with JSON payloads. Integrate with any language or framework — Python, Node.js, PHP, Ruby, Java, and more.

Webhook Notifications

Receive real-time POST requests to your endpoint when failures are detected or resolved. Trigger automated workflows the instant something goes wrong.

On-Demand Test Calls

Trigger test calls programmatically via API — useful for post-deployment validation, CI/CD pipeline integration, and automated testing workflows.

Secure API Key Authentication

API access is secured with unique API keys. Configure read-only or full-access keys to match the permissions required by each integration.

Full CRUD Operations

Create, read, update, and delete monitoring plans, phone numbers, and alert configurations — enabling fully automated infrastructure management.

Third-Party Integrations

Connect PNM to ServiceNow, PagerDuty, Slack, Microsoft Teams, Jira, and any other platform that accepts webhook or API data.

Developer Documentation

Comprehensive API documentation with endpoint references, authentication guides, code examples in multiple languages, and a sandbox testing environment.

Custom Alert Routing

Use the API to build custom alert routing logic — sending different notifications to different teams based on which number failed, time of day, or failure type.

Simple Setup

How It Works

Simple to set up, powerful in practice. Get started in minutes with no hardware required.
01

Generate Your API Key

Create an API key in your PNM dashboard with the appropriate access scope for your integration.

02

Make API Requests

Use standard HTTP GET, POST, PUT, and DELETE requests with your API key to interact with monitoring data and configurations.

03

Configure Webhooks

Register your webhook endpoint URL in PNM. When events occur, PNM sends a JSON payload to your endpoint in real time.

04

Build Your Integration

Use the API and webhook data to build custom dashboards, automate incident creation, or trigger self-healing workflows.

Why Teams Choose This Feature

  • Eliminate manual dashboard monitoring with automated data retrieval and alerting
  • Integrate phone line health into existing incident management workflows
  • Trigger automated remediation actions the moment a failure is detected
  • Build custom reporting and visualization tools using raw monitoring data
  • Scale monitoring management across hundreds of numbers without manual effort
  • Validate deployments automatically with on-demand test call triggering
  • Unify phone line monitoring with your broader observability and ITSM ecosystem

Ready to get started?

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Real-World Applications

Who Uses This Feature

Trusted by organizations across industries that depend on reliable phone communication.

DevOps & SRE Teams

Integrate phone line monitoring into your observability stack. Trigger PagerDuty incidents, create Jira tickets, and post Slack alerts automatically on failure.

ITSM Platforms

Connect PNM webhooks to ServiceNow or Remedy to automatically create and route incidents when phone line failures are detected.

Custom Dashboards

Pull PNM call data into your internal operations dashboards using the API to display phone line health alongside other infrastructure metrics.

CI/CD Pipelines

Trigger on-demand test calls after deployments to verify that IVR changes did not break existing phone line functionality.

Managed Service Providers

Use the API to manage monitoring configurations for multiple client accounts programmatically, scaling operations without manual dashboard work.

Telecom Providers

Integrate PNM monitoring data into network operations centers (NOC) for unified visibility across all infrastructure and phone line health.

Frequently Asked Questions

What authentication method does the PNM API use?
The PNM API uses API key authentication. Keys are generated in the PNM dashboard and included in the Authorization header of each request.
What events trigger webhook notifications?
Webhooks are triggered for phone line failure detection, failure confirmation, and line recovery events. You can configure which events trigger notifications.
Is there a rate limit on API requests?
Yes. API rate limits apply to prevent abuse. Contact PNM support for details on rate limits for your plan and options for higher-volume access.
Can I trigger a test call via the API?
Yes. The PNM API supports on-demand test call triggering, which is useful for post-deployment validation and automated testing workflows.
Where can I find the API documentation?
Full API documentation is available at phonenumbermonitoring.com/wiki/pnm-api/ with endpoint references, authentication guides, and code examples.

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