Feature Deep Dive

Detailed Analytics

Every test call PNM places generates data — call result, duration, response time, failure reason, and timestamp. Detailed Analytics aggregates this data into meaningful visualizations and reports that reveal the true health and performance of your phone operations over time.

From real-time status dashboards to historical trend analysis, PNM analytics give you the visibility to identify problems before they escalate, prove SLA compliance to clients and management, and make data-driven decisions about your phone infrastructure.

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Real-Time UpdatesLive dashboard with instant data refresh

90-Day RetentionSecurely store your data for up to 90 days

Custom ReportsBuild and customize reports your way

CSV & PDF ExportDownload reports in multiple formats

Turn Call Data into Actionable Insights

What are Detailed Analytics?

Real-time dashboard showing current status of all monitored numbers
Historical uptime charts with configurable time ranges
Call success rate trends by number, group, or time period
Response time performance charts and SLA compliance tracking
Failure frequency analysis and root cause categorization
Custom report builder with flexible filtering and grouping
Scheduled report delivery via email
CSV and PDF export for external analysis and sharing

Everything You Need

A complete toolkit designed to give you full visibility and control over your phone line performance.

Real-Time Dashboard

A live overview of all monitored phone numbers showing current status, recent call results, and active alerts — updated in real time.

Uptime Trend Analysis

Track availability percentages over days, weeks, and months. Identify recurring outage windows and long-term reliability trends.

SLA Compliance Reports

Generate reports showing uptime and response time performance against SLA targets. Export for client reporting, management reviews, and audits.

Response Time Analytics

Visualize response time distributions, averages, and percentiles across your call center. Identify slow periods and performance degradation.

Call Outcome Breakdown

See the distribution of call results — success, no answer, busy, error, timeout — to understand the nature and frequency of failures.

Custom Filtering & Grouping

Filter analytics by phone number, monitoring plan, time range, call result, or custom tags. Group data by location, department, or any custom attribute.

Scheduled Report Delivery

Configure automated reports to be generated and emailed to stakeholders on a daily, weekly, or monthly schedule.

Data Export

Export raw call data and analytics reports in CSV or PDF format for integration with your own reporting tools and business intelligence platforms.

Simple Setup

How It Works

Simple to set up, powerful in practice. Get started in minutes with no hardware required.

Data Is Collected

Every test call PNM places generates a data record with result, timing, and metadata that is stored in your account.

Data Is Aggregated

PNM aggregates call data into time-series metrics, uptime calculations, and performance summaries automatically.

Visualize & Explore

Use the analytics dashboard to explore your data with interactive charts, filters, and drill-down views.

Report & Share

Generate custom reports, schedule automated delivery, and export data for sharing with stakeholders.

Why Teams Choose This Feature

Replace manual spreadsheet tracking with automated, accurate performance data
Prove SLA compliance with objective, timestamped call records
Identify failure patterns and root causes to prevent recurring outages
Make data-driven staffing and infrastructure investment decisions
Reduce time spent on performance reporting with automated scheduled reports
Share performance data with clients and stakeholders in professional report formats
Benchmark performance across locations, time periods, and system changes

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Real-World Applications

Who Uses This Feature

Trusted by organizations across industries that depend on reliable phone communication.

Operations Teams

Monitor real-time phone line health across all locations and receive daily summary reports to stay ahead of infrastructure issues.

Call Center Management

Track agent response time performance, identify peak failure periods, and correlate call center metrics with staffing levels.

IT & Network Teams

Use historical failure data to identify infrastructure issues, plan maintenance windows, and demonstrate the impact of system improvements.

Client-Facing Service Providers

Generate SLA compliance reports for clients showing uptime percentages, response time performance, and incident history.

Compliance & Audit Teams

Maintain auditable records of phone line performance for regulatory compliance reporting and internal audits.

Executive Leadership

Receive high-level summary dashboards and scheduled reports showing the overall health of your phone infrastructure.

Frequently Asked Questions

How long is monitoring data retained?

PNM retains call data for up to 90 days by default. Premium plans may offer extended data retention periods.

Can I create custom reports?

Yes. The PNM report builder allows you to filter by any combination of phone number, time range, call result, and monitoring plan, then export or schedule delivery.

Can I export data to my own analytics tools?

Yes. PNM supports CSV export of raw call data, which can be imported into Excel, Google Sheets, Tableau, or any other analytics platform.

Can reports be automatically emailed to my team?

Yes. You can configure scheduled reports to be generated and delivered via email on a daily, weekly, or monthly basis.

Does the dashboard show real-time data?

Yes. The PNM dashboard updates in real time, showing the current status of all monitored numbers and the results of the most recent test calls.

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No credit card required. Set up in minutes. Experience the full power of Detailed Analytics with a free trial account.

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