Use Cases
Real-world Response Time Measurement (RTM) scenarios, covering both audio response and digital response monitoring.
- Response Time Measurement (RTM): Digital Response
In this example a call is placed to an equipment sales company. The person who answers the phone at the conclusion of the call chain will enter response code 2345 or 6234.
- Response Time Measurement: Audio Response
A worked example of an RTM call chain — timed delays, audio prompts, and a four-digit response code — placed to a telephone and cable company support line.