User Guide

You can change the plan type at any time by selecting another plan type on the Call Plan page in the Plan Type field.

An alert group (optional) allows you to specify the notification method that will be used to notify a person who must be alerted in the case when a monitoring call meets one of the alert criteria.

The default alerts contain a pre-defined text that include a set of standard variables, such as a plan Name, phone Number, Date and Time and alert Reason with an error description.

To add a new Accessibility Monitoring Plan, on the Monitoring Plans page, click New Plan and select the Accessibility type.

A call schedule is necessary to specify the time(s) and date(s) when you want Phone Number Monitoring to place your monitor calls.

When a new monitoring plan is created it is listed under the Monitoring Plans tab.

How to manage Standard and user-created audio files for greetings and RTM responses, including recording a new file by phone.

Phone Number Monitoring provides online access to your account report data (after account login) to generate, view, download and print Accessibility or Response Time Measurement call reports.

The monitoring Plan Summary web page can be reached via the edit action on the Monitoring Plans web page or as the final step when completing a monitoring plan.

To start using the Phone Number Monitoring service, you need to select and configure a monitoring plan.

Follow the instructions below to complete signup: enter user profile information, confirm your email, and validate your phone number.

How to review overall call statistics — total checks, ASR, call attempts, and call detail records — on the Dashboard tab, with available filters.