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Recording Audio Files

Audio files can be accessed when creating a monitoring plan from the plan settings web page (the Call Plan tab) or by selecting Audio Files under Configuration. The Audio Files web page contains the list of Standard and user uploaded/created audio files.

Use a Group Action button to delete several files at a time.

To manage files in the list, use the related Play Audio, Download Audio, Delete and Edit functions for user files and Play Audio and Download functions for Standard Files.

Standard Audio Files

The Standard Audio Files can be used when the Expected Call Response is one of the following:

  • Standard File #1 – Call answered/No keys pressed
  • Standard File #2 – Any key
  • Standard File #3 – Response code

User Created/Uploaded Audio Files

You can create or upload an audio greeting or RTM voice response file from the Call Plan screen by clicking Create Audio File in the Greetings section for Accessibility plans and in the RTM chain section for RTM plans. Or you can upload or create a new file under Configuration > Audio Files and add it to the plan later.

Greeting and RTM files can be created by uploading your own pre-recorded .wav file, creating text-to voice file for voice conversion, or by recording an audio file over the phone:

  • Upload a pre-recorded .wav file

For this option enter or browse for the file address and provide the file a name. It is recommended that you always Play a downloaded file to be sure that the file quality is consistent throughout.

  • Create a text-to-voice file

Type in your greeting or voice response information and specify the file a name. PNM will convert the text to voice and add the file to the list of audio files.

  • Record a voice file via phone

To record your greeting over the phone please call 1-567-251-7514 and follow the menu prompts. You will need your account PIN to authenticate your call. The Account PIN Number can be found under Account > Profile > Credentials.

Here are the number – action pairs you will be prompted to use:

  • ‘Press 2 to begin recording’
  • ‘At the tone, begin speaking and press any key when finished’
  • ‘Press 1 to listen to the message’
  • ‘Press 2 to cancel and re-record’
  • ‘Press 3 to save’
  • ‘Audio file saved, press 2 to create another audio file or hang up”

The voice file will appear in the list of audio files with the name in the following format:

Name,Date_ A(AM) or P(PM)_ Time(hour, min., and sec.)