FAQ
What phone number does Phone Number Monitoring use for test calls?
Phone Number Monitoring uses a dedicated Automatic Number Identification (ANI) for placing test calls. The current ANI used is +1 612-547-6951.
If needed, you can whitelist this number within your phone system, IVR, or security filters to ensure monitoring calls are properly received and not blocked.
Please note that Phone Number Monitoring does not support local exchanges or in-country caller IDs (ANI) outside of the United States.
What if when a phone number monitor call is placed, the line is busy or the phone is unanswered?
You may specify how many times to retry the call (0 – 2) and the interval between tries up to a maximum of 60 minutes. Call attempts that continue to remain busy or unanswered are entered into the user log.
Can I set up alerts so that if I am not available in my office the alert calls will go to my cell phone?
Yes, you would list your cell phone second in the Alert Group and specify sequential calling. If the phone number listed first is not answered, Phone Number Monitoring will also place an alert call to the cell phone. If the phone number listed first has voice mail, then you would want to specify simultaneous calling to make sure one of the phones is answered.
If I purchase the Response Time Measurement package do I need to set up another account if I also want to make regular monitor calls?
No, you can make both RTM and regular monitor calls if you purchase the RTM package.
I want to monitor 800 numbers, how can I tell if the call is answered by a human?
Select either the ‘Press Any Key’ or ‘Enter a Four Digit Response Code’ options when configuring the phone number information. The person answering the phone will hear a recorded message and will be able to identify the call as a Phone Number Monitoring call and respond with the appropriate code.
What if I do not want to be alerted when monitor calls do not meet the response criteria?
Do not specify an Alert Group for that particular phone number. You will be able to view the results of all monitor calls using the Phone Number Monitoring online call log.
What if I need to change a call schedule?
Go to Phone Number Monitoring online to make any configuration or account changes, and to view, print or download call reports
What happens when I run out of credits?
Phone Number Monitoring will alert you via email when your call credits fall below 20% of the last call credit purchase or you can set up Phone Number Monitoring to automatically add call credits when call credits are depleted to a certain level. If call credits are depleted to zero, your account will automatically be suspended until a new supply of call credits are purchased.
Am I limited to the number of calls that I can make in a month?
No, calling is only limited by the number of credits in your account.