Reports

PNM provides online access to your account report data (after account login) to generate, view, download and print Accessibility or Response Time Measurement call reports. The reports can be generated using search criteria and a set of filters.

Each report also provides statistics on key call parameters such as:

• The total number of calls matches the search criteria.
• The number of calls in progress.
• The number of successfully connected calls.
• The number and error statistics for failed calls,
• The amount of used credits.

In addition you can review an individual call result status, retry attempt info, alert info if occurred and download the call record from the Call Detail Records list.

A recorded monitoring call (if selected when setting up the monitoring plan) can be downloaded as an .wav audio file and replayed on your computer.

Setting up a report using the PNM search criteria

Test Plan

You can select a single plane or all available plans to include monitoring results into the report.

Start-End Date and Time

Use the calendar to specify the report period. Monitoring results that were received within the specified period will be added to the report.

Phone Number

You can add monitoring results for a specific phone number to the report. provide the number the related monitoring plan was configured for in this field.

Status

You can include only monitoring call results with a specific status into the report.

Listening to a recorded Response Time Measurement (RTM) call

If the option has been selected upon the monitoring plan setup, we record the monitoring call attempts. You can download the recorded file by clicking Download Audio button on the corresponding test plan’s line.

Downloading the Report

Once created, the report can be exported to an Excel file by clicking Export to Excel in the top right corner of the Call Detail Records list.