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FAQ

What if I need to change a call schedule?

Go to PNM online to make any configuration or account changes, and to view, print or download call reports

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What happens when I run out of credits?
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What if I do not want to be alerted when monitor calls do not meet the response criteria?

FAQ

What phone number does Phone Number Monitoring (PNM) use for test calls?
What if when a phone number monitor call is placed, the line is busy or the phone is unanswered?
Can I set up alerts so that if I am not available in my office the alert calls will go to my cell phone?
If I purchase the Response Time Measurement package do I need to set up another account if I also want to make regular monitor calls?
I want to monitor 800 numbers, how can I tell if the call is answered by a human?
What if I do not want to be alerted when monitor calls do not meet the response criteria?
What if I need to change a call schedule?
What happens when I run out of credits?
Am I limited to the number of calls that I can make in a month?

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