What phone number does Phone Number Monitoring use for test calls?
Phone Number Monitoring uses a dedicated Automatic Number Identification (ANI) for placing test calls. The current ANI used is +1 612-547-6951.
If needed, you can whitelist this number within your phone system, IVR, or security filters to ensure monitoring calls are properly received and not blocked.
Please note that Phone Number Monitoring does not support local exchanges or in-country caller IDs (ANI) outside of the United States.
Other questions
- What if when a phone number monitor call is placed, the line is busy or the phone is unanswered?
- Can I set up alerts so that if I am not available in my office the alert calls will go to my cell phone?
- If I purchase the Response Time Measurement package do I need to set up another account if I also want to make regular monitor calls?
- I want to monitor 800 numbers, how can I tell if the call is answered by a human?
Step-by-step instructions for these features live in the Knowledge Base — see User Guide for call plans, schedules and alerts, or Account Balance and Credits for billing and credit questions.
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