What if when a phone number monitor call is placed, the line is busy or the phone is unanswered?
You may specify how many times to retry the call (0 – 2) and the interval between tries up to a maximum of 60 minutes. Call attempts that continue to remain busy or unanswered are entered into the user log.
Other questions
- Can I set up alerts so that if I am not available in my office the alert calls will go to my cell phone?
- If I purchase the Response Time Measurement package do I need to set up another account if I also want to make regular monitor calls?
- I want to monitor 800 numbers, how can I tell if the call is answered by a human?
- What if I do not want to be alerted when monitor calls do not meet the response criteria?
Step-by-step instructions for these features live in the Knowledge Base — see User Guide for call plans, schedules and alerts, or Account Balance and Credits for billing and credit questions.
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